Fun Consultant (TOY Store Executive)

Qualification
12th / Degree / Diploma

Experience

Fresher / Experienced

Age

18 - 28

Salary

16500 gross + Store Incentives

Locations

Bangalore, Karnataka

Job Descriptions

Good Command over English Language and should also known and understand the regional langauge (KANNADA).
Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
To efficiently adhere to all “company procedures and policies.”
To work with the team to achieve award winning “customer service.”
Good communication and interpersonal skills - understand customer needs

Key Responsibilities

Contribute to achieve store KPIs
Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

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