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Assistant Store Manager

Graduate

From 5,50,000 Per Annum

25 - 38

  • Malappuram - Kottakkal
  • Calicut - Mavoor Road
  • We are looking for Assisstant Store Managers across multiple cities.
  • Competencies: Strong Process & Result Orientation, Good Planning, Organising & Execution Skills, People and Team Management ability, Customer Focus, Good Communication &Interpersonal Skills, Basic Financial/ Commercial understanding
  • Ensure 100% sales process implementation and compliance
  • Ensure all customers are attended to appropriately and timely resolution of customer escalations.
  • Daily review & follow up on complaints & resolution as per predefined SLA & TAT
  • Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback
  • Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions
  • Gaps identified in the Internal Audits to be fixed and complied to
  • Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory
  • Drive sales and conversion to achieve store targets and improve store performance on all KPIs
  • Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action
  • Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning
  • To ensure adequate manpower at all times
  • Do a training need analysis and accordingly plan trainings along with the Cluster trainers.
  • Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees
  • Lead & ensure 100% compliance on people processes
  • Track performance of all team members and recognizes best performers on an on-going basis

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