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Assistant Store Manager
Graduate
From 5,50,000 Per Annum
25 - 38
Malappuram - Kottakkal
Calicut - Mavoor Road
We are looking for Assisstant Store Managers across multiple cities.
Competencies: Strong Process & Result Orientation, Good Planning, Organising & Execution Skills, People and Team Management ability, Customer Focus, Good Communication &Interpersonal Skills, Basic Financial/ Commercial understanding
Ensure 100% sales process implementation and compliance
Ensure all customers are attended to appropriately and timely resolution of customer escalations.
Daily review & follow up on complaints & resolution as per predefined SLA & TAT
Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback
Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions
Gaps identified in the Internal Audits to be fixed and complied to
Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory
Drive sales and conversion to achieve store targets and improve store performance on all KPIs
Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action
Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning
To ensure adequate manpower at all times
Do a training need analysis and accordingly plan trainings along with the Cluster trainers.
Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees
Lead & ensure 100% compliance on people processes
Track performance of all team members and recognizes best performers on an on-going basis